Venue Manager

JOB TITLE:

Venue Manager

POSITION TYPE:

Full Time

REPORTING TO:

Group Operations Director / Group Operations Manager / Area Manager

OBJECTIVES:

• Manage all aspects of the business, including F&B COGs, labor cost, overall standards, maintenance, sales, marketing initiatives, and training.

• Strive for the highest practices in the venue to ensure guests receive the best possible experience.

• Work effectively in a fast-paced environment, displaying excellent organizational and human relations skills.

• Ensure all financial matters adhere to Solutions-Leisure policy & procedure guidelines.

• Maintain a spotless, immaculate, and fully operational venue at all times.

• Treat our guests like superstars!

DUTIES:

• Run the venue in parallel with the provided budgets and in accordance with the business plan of the venue.

• Develop accurate and sound long and short-range financial objectives consistent with the Company's mission statement.

• Ensure that the venue is fully operational on a daily basis; maintenance issues are to always be communicated to the Facilities Manager and followed up until completion.

• Ensure that all departments are fully staffed and on par with the labor cost set in the Business plan.

• Ensure that all staff members are consistently trained on company standards, product knowledge and that they are always regularly and consistently tested.

• Ensure that all Health and safety documents, training documents & bibles are complete and up to date.

• Ensure that all employees personal files are up to date with all their training documents, tests results and sign-off sheets.

• Oversee the recruitment process by always leading the second interview and having the final say on the hiring of line staff or new members of the management team for the venue.

• Always get the approval of the C.O.O. when making an offer to a new employee. Par levels and budgets must be consistently reviewed by the Group Operations Manager.

• Ensure that all cash outs, banking, and money handling are done as per company procedures.

• Spot check PMC on a weekly basis to ensure that batch recipes & wastage are consistently checked and recorded.

• Ensure that all end of probation reviews are completed with the direct department line manager and filed with the H.R department.

• Conduct staff appraisals every 6 months for all employees of the venue. Appraisal forms to be submitted to the Operations Manager for review and sign off before being placed in the staff members personal file.

• Ensure that all staff schedules are posted by 6pm on Wednesday for the following week.

• Implement and maintain appropriate cleaning schedules in the venue.

• To spot check the food & beverage quality during service hours.

• To be present during special events or large functions in the venue.

• Ensure that the holding stock for food and beverage are always kept to a minimal and on par with the levels set by the Operations/Finance department.

• Review the variance reports for the venue on a weekly basis and take appropriate action when necessary.

• To develop a solid relationship and maintain good communication with all departments in Solutions Leisure (cost control, I.T, H.R, Finance, Purchasing, etc.)

• Develop & maintain an excellent working relationship with suppliers, contractors & partners involved with your venue.

• To develop a close working relationship with the General Managers of each of the Solutions Leisure Group units.

• Ensure a weekly management meeting is held with the management team and record the minutes in the Drop box folder provided by the Operations Manager.

• Ensure that monthly staff meetings are held with the whole venue team.

• Ensure attendance of the weekly Operations meeting with the Operations Manager, with minutes to be saved in the provided Drop box folder.

• Attend any meetings requested by Solutions Leisure Senior management team.

• Ensure that the payroll process is done accurately by overseeing the attendance report, holiday forms and authorizing the payroll before submitting it to the Operations Manager.

• Ensure that the floats given to the venue team always balance out and are always ready for auditing.

• Consolidate and balance the venues petty cash.

• Oversee the security department and the service provided by the contracted company.

• Monitor the performance of the venue through verification and analysis of guest satisfaction systems and financial reports.

• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.

• Understands government regulations affecting venue operations in compliance with all the applicable laws, ordinances, regulations, and requirements of any state or municipal authority.

• Ensure any suspicious packages or parcels reported to management are assessed and reported without delay to the relevant authorities.

• To act as a positive ambassador for the business and the Solutions Leisure company.

• Carry out any other reasonable request asked by the Directors.