Customer Service Representative/ ممثل خدمة عملاء

About the job Customer Service Representative / ممثل خدمة عملاء

Key Responsibilities:

• Provide exceptional customer service to clients and customers via phone, email, and chat
• Answer customer inquiries and resolve complaints in a timely and professional manner
• Escalate complex issues to the appropriate team members for resolution
• Maintain accurate and detailed records of customer interactions and transactions
• Stay up-to-date on client products, services, and policies to effectively assist customers
• Handle high call volumes while maintaining quality and efficiency

Qualifications:

• High school diploma or equivalent; college degree preferred
• Excellent communication skills, both written and verbal
• Proficient in the English language