MIS Executive

Technical Skills:

• Proficiency in Power BI Desktop, Service, and Power Query.
• Expertise in DAX, SQL, and data modeling.
• Knowledge of integrating data from various sources.

Contact Center Background (Preferred):

• Familiarity with contact center metrics (e.g., AHT, SLA, CSAT, FCR).
• Experience analyzing and visualizing data from contact center platforms (e.g., Genesys, Avaya, Cisco, or NICE).
• Understanding workforce management and scheduling data.
• Ability to create real-time dashboards for call center KPIs.

Experience:

• Proven experience in business intelligence and analytics.
• Handling end-to-end Power BI projects.
• Relevant certifications (e.g., Microsoft Certified: Data Analyst Associate).

Soft Skills:

• Strong analytical and problem-solving abilities.
• Effective communication with stakeholders.
• Collaboration with cross-functional teams.

Performance Optimization:

• Designing efficient dashboards and handling large datasets.
• Real-time data integration and optimization.

Business Acumen:

• Understanding industry-specific challenges and requirements.
• Creativity in presenting data insights intuitively.