We are seeking a dynamic and proactive professional to join our team as a SolarAPP Product Onboarding Specialist. In this role, you will directly engage with local governments to automate their clean energy permitting processes with SolarAPP+. Your work will directly contribute to accelerating the adoption of clean energy solutions across the nation, helping to combat climate change and reduce carbon emissions while ensuring safe residential solar system installations. Automated and instant permitting with SolarAPP+ for clean energy technologies helps reduce costs, speed up deployment timelines, and maintain high safety standards.

You will engage with jurisdictions across the country to support their adoption of SolarAPP+. You will lead product demonstrations, host office hours, and own the relationship with jurisdictions through the process of bringing them online. You will provide technical assistance, address customization requests, and configure payment integrations with the governments fee and payment portals. Youll collaborate with the product development team to provide direct visibility into what our local government partners need, and with the outreach team to provide a high-quality end-to-end onboarding experience.

You should be comfortable both working and problem-solving independently, as well as collaborating successfully in a team setting. You will need strong verbal communication, writing, analysis, and organizational skills to advance the goals of the team.

Key Responsibilities

• Serve as the go-to account manager for local government customers

• Provide a high-touch level of support throughout the onboarding process

• Advance each local government customer from initial interest in the product through Go Live, assisting at every stage to remove barriers

• Lead regular and bespoke product demonstrations for local jurisdictions

• Configure each customer in the software, including local permit fee schedules, selection of building codes, and any other local configurations needed

• Manage up to subject matter experts and the team when needed

• Respond to feature requests, technical support, or bug notifications from clients

• Recommend and implement process improvements

Qualifications

• Experience in product operations, solution engineering, customer success, project management, and/or technical assistance programs

• Built-in customer service instincts and behaviors that make every customer feel valued and supported

• Excellent verbal communication, writing, analysis, and organizational skills

• Highly organized, with a bias to making things organized and efficient for everyone

• Strong analytical and problem-solving skills, with a keen eye for detail

• Ability to communicate with both technical and non-technical users easily

• High adaptability to new situations, challenges, and opportunities

Nice to have / Bonus Points

• Working knowledge of codes, procedures and practices related to solar or electrical permitting
• Experience with programming languages for data analysis, such as SQL, R or Python
• Experience with the Customer Relationship Management software, such as Pipedrive and Helpscout

• Previous experience supporting public sector entities

Salary & Benefits

• $65,000 - $95,000

• Generous healthcare and retirement benefits

• 20 days PTO annually, plus federal holidays.

• Fully remote workplace - Well get you the computer equipment you need, and provide up to $500 to set up your home office the way you like it.

• $75 / month phone stipend