Australian Citizens residing in Australia only respond.

1.Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models, and clearly articulate actionable insights and opportunities for service and experience improvement40 %

2.Demonstrated ability overseeing and participating in research activities, generating insights and effectively using qualitative and quantitative data to drive improvements20 %

3.Demonstrated experience working in an Agile team, including the ability to scope and break down work into design deliverables, and tailor methods and processes to set timeboxes20 %

4.Demonstrated experience using Miro, Figma, Microsoft PowerPoint and other design software to communicate designs for executive and delivery teams20 %

Desirable criteria

1.Understanding of the Australian Governments Digital Service Standard and/or the UK Design Councils Double Diamond Model

2.Experience working for a federal government agency in a design capacity

3.Versatility across a wide range of user experience practices, including user research, stakeholder engagement, information architecture, interaction design, UI/visual design, prototyping and testing.