Australian Citizens residing in Australia with ability to obtain Baseline Clearance only respond.

The ICT Support Officer will work as an extension of the Provisioning and Support Team, supporting the administration of matters relating to the management and support of IT equipment and services within the IT Infrastructure Section.

The role is responsible for undertaking work that is moderately complex in nature, under general direction, utilising functional expertise within the area of ICT support.

Requirements

1. About our requirements

• Analyse business requests and use sound judgment to identify solutions to meet business requirements.

• Install, configure, test and troubleshoot IT hardware and software.

• Resolve issues related to usability, customisation and connectivity.

• Receive, check and process purchase requests and verify incoming and outgoing goods against records.

• Create and maintain records with a strict degree of accuracy.

• Build and maintain effective stakeholder relationships, including representing the work area at internal and external meetings and conferences.

• Communicate effectively and professionally.

• Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.

• Perform additional duties or assume responsibility of functions as directed from time to time.

• The volume of duties significantly increases during electoral events, and there may be a requirement to work outside of standard business hours during an electoral period.

1. About the Project

The Indigo Program is a broad program of work within the AEC translating business vision and strategy into effective enterprise change with a specific emphasis on the modernisation of business capabilities supported by legacy ICT systems. The program has the responsibility of improving the efficiency and effectiveness of ICT solutions through the identification and replacement of legacy components and the reduction of technical duplication, complexity, and inefficiency.

The ICT Support Officer will work as an extension of the Provisioning and Support Team, supporting the administration of matters relating to the management and support of IT equipment and services within the IT Infrastructure Section.

Every application requires to address selection criteria as part of application submission.

Mandatory:

• Knowledge of, and experience working with and supporting IT systems, services and processes.

• Ability to coordinate simple procurements of standard services or "commercial-off-the-shelf" (COTS) items where routines, methods and procedures are well established.

• Ability to coordinate the packaging, shipping, collection, auditing, and tracking of goods and assets.

• Ability to conduct simple logistical functions such as: contribute to logistical planning, stocking and disposal operations.

• A high level of attention to detail.

• Knowledge and experience in successfully completing allocated tasks and delivering quality results.

• Proven ability to communicate effectively whilst liaising with stakeholders and assisting to resolve issues across a geographically dispersed network.

• Ability to conduct analysis and research and report on findings with the ability to contribute new ideas and identify opportunities for business efficiency improvement.

• Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Desirable:

• Knowledge of, and experience working within logistics systems and processes.

• Knowledge of, and experience working within an ITIL environment.