Australian Citizens With ability to obtain NV1 Clearance residing in Australia only respond 

• Contract start 01 May 2023 to 12 months, 12 months extensions.
• Australian Citizen, Ability to obtain NV1 Clearance, Canberra, Sydney (Surry Hill) or Melbourne (Richmond) role.

Send your responses to jobs@softtestpays.com

Overview

The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.

We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies. The Office of the CIO (OCIO) seeks an experienced Integration Support Assistant Director to join our dynamic fast-paced team.

Duties

• Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.

• Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agencys integration platforms

• Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues

• Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for the Agencys integration platforms using tools such as Splunk and Dynatrace

• Ensure support and operational activities are aligned to business prioritisation, ICT security and architecture patterns, and the Agencys overall strategic objectives.

• Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.

• Responsibility of the day-to-day running and operations of the Agencys integration platforms including all required activities and tasks to ensure availability, performance and usability of systems for users.

• Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.

• Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements.

• Identify areas of improvement, and implement solutions and continuous improvement initiatives.

Every application requires to address selection criteria as part of application submission.

Essential Criteria

• More than 5 years experience working with API integration, ideally in a support/operations role

• Experience maintaining and administering APIs and applications using Mulesoft

• Excellent communication and stakeholder management skills to manage competing stakeholder groups

• Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration

Desirable Criteria

• Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk