Commercial Assistant (AU/APAC)

Be the steady hand behind seamless commercial operations.

Hi! We're Smartsourcing, and we're looking for a full-time, onsite Commercial Assistant to support insurance account operations, client coordination, and day-to-day commercial administration.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

As a Commercial Assistant, you'll play a key role in supporting insurance account operations by coordinating client requests, maintaining accurate records, and assisting Account Managers with day-to-day administrative and technical tasks. You'll help keep portfolios organized, deadlines on track, and client communications smooth while resolving queries and providing reliable commercial support across teams.

Key Responsibilities

• Support Insurance Account Managers in daily tasks.
• Provide technical expertise on client tools and systems.
• Accurately and efficiently process all incoming requests.
• Assist in the effective administration of a portfolio of insurance accounts.
• Follow up with Account Managers or Officers to ensure deadlines are met.
• Monitor and resolve queries related to prospect handling and management.
• Conduct check-ins with customers every 3-4 months for feedback.
• Handle ad-hoc requests from existing customers.
• Escalate any issues or concerns to the appropriate teams.

Schedule: 6:00 AM to 3:00 PM PHT

About You

Must-Have Qualifications

• A degree in Finance, Business Administration, or a related field.
• Experience in customer service or BPO.
• Proficiency in Microsoft Excel and other Microsoft applications.
• Strong analytical and data interpretation skills.
• Technical understanding of spreadsheets, data analysis, and insurance procedures.

Bonus Points for

• Background in Banking, Trade Finance, or Insurance is a huge plus!
• Excellent written and verbal communication skills at all levels.
• Strong organizational skills with the ability to manage shifting priorities.
• Ability to work independently and navigate internal processes with meticulous attention to detail.

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Ready to bring structure, service, and precision to a team that values reliability? Apply now.