Program Administration Coordinator

Be the power behind the program.

Hi! We're Smartsourcing, and we're excited to welcome a Program Administration Coordinator who can deliver exceptional support across multiple program areas. You'll handle enquiries, prepare materials, coordinate membership processes, assist with EPA onboarding, and keep communication flowing across teams, partners, and participants--all while finding smarter ways to work.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

Role Overview

This role combines administrative support for three key area: Digital Marketing, Corporate Memberships and EPA Health Program. The position ensures smooth operations, efficient communication, within established frameworks while identifying opportunities for improvement and automation.

Key Responsibilities

General Administration

• Support ongoing marketing activities
• Assist in creating and distributing marketing materials for programs and campaigns.

Corporate Memberships Program

• Manage new enquiries:
  • Monitor and respond to enquiry forms submitted via the corporate inbox.
  • Send program information booklet (automation in progress).

• Handle client communication:
  • Answer questions and confirm membership tier selection.
  • Escalate requests outside the framework to the AU team.

• Process documentation:
  • Send term sheets for signature.
  • Issue invoices for admin fees.
  • Provide unique promo codes and promotional toolkits to companies.

• Troubleshoot issues related to promo codes or non-participating clubs.
• Generate and share participation reports upon request.

EPA Health Program

• Coordinate onboarding for veterans through EPA Health:
  • Receive client details and preferred club via EPA form.
  • Liaise with clubs to confirm participation and process.
  • Notify EPA to proceed and ensure member sign-up.
• Ensure correct use of EPA Health promo codes during sign-up.
• Oversee invoicing via Debit Success in collaboration with Mai.
• Identify and implement efficiencies and automation opportunities as the program evolves.
  



Requirements

Skills & Experience

• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• Familiarity with marketing processes and tools.
• Ability to manage multiple tasks and meet deadlines.
• Proactive approach to process improvement and automation.
  

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• ‍️Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• ️Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• ‍️Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Your next move starts here. Apply now.