CSR

Be the friendly voice behind every great experience.

Hi! Were Smartsourcing, and were looking for a Customer Service Representative to support Australia's leading PC, gaming, and office tech online retailer. In this role, you'll handle general customer enquiries with speed, clarity, and professionalism—helping deliver great service and positive experiences for customers across Australia and New Zealand.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

Role Overview

As a Customer Service Representative, you'll be an integral part of our team dedicated to
delivering exceptional customer service to our valued customers. If you're passionate about PC hardware, gaming, consumer electronics or business products, will thrive in a fast-paced environment, and are committed to delivering unparalleled customer service, we invite you to join us. Apply now to become a valued member of our team and contribute to Australia's leading online tech retailer.

Key Responsibilities

• You'll be the frontline representative, interacting with customers via various channels such as phone, email, and the messaging system. Your primary focus will be on addressing general inquiries and providing solutions to ensure customer satisfaction.
• Promptness is crucial in our fast-paced environment. You'll be responsible for ensuring that all level one general inquiries are addressed promptly and efficiently, maintaining our commitment to exceptional service delivery.
• While you will primarily work within the Customer Service team, collaboration is essential. You'll liaise closely with colleagues across departments, including the Corporate, Aftersales, Product and Warehouse teams, to ensure a seamless customer experience from inquiry to delivery.
• The operational hours are between 9:00am to 5:30pm AEST Monday to Friday and 9:00am to
  2:00pm AEST Saturday

About You 

• At least ONE year of experience in customer service with a passion for technology and online retail
• Experience and/or knowledgeable with PC Hardware, Gaming and Network Solution
• Knowledge about Zendesk is welcomed
• Can-do attitude with a willingness to learn
• Exceptional organisational skills and ability to meet daily KPI's
• Excellence in both written and verbal communication skills with the ability to foster strong relationships with key stakeholders and customers.
• Ability to collaborate effectively with other departments and colleagues within the customer
  service team

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.

Your next career starts here. Apply now!