OC Manager's Assistant

Be the steady hand behind every well-managed property.

Hi! Were Smartsourcing, and were looking for an OC Manager's Assistant to support the smooth day-to-day running of Owners Corporations. You'll take care of essential admin tasks—drafting notices, coordinating maintenance requests, and preparing key documents for property transactions—helping keep properties compliant, organised, and well supported.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu



Role Overview

The OCMs Assistant is responsible for tracking the insurance coverage of properties, ensuring that all policies are current and in compliance with relevant regulations. This role requires strong organizational skills, attention to detail, and effective communication to manage various tasks and interact with owners, tenants, contractors, and insurers. By ensuring timely resolutions of maintenance issues, keeping accurate records, and maintaining regulatory compliance, the OC Assistant helps maintain the functionality and legal integrity of the owners' corporation.

Key Responsibilities

• Prepare and issue breach notices to property owners or tenants who are in violation of the owners' corporation rules and regulations. Ensure all breach notices are clearly worded, comply with relevant laws, and are issued in a timely manner. Coordinate with the Owners Corporation Manager or legal advisors to ensure proper escalation if issues persist.
• Act as the first point of contact for owners, tenants, and contractors regarding property-related maintenance and repair issues. Communicate effectively with maintenance teams, contractors, and service providers to ensure timely resolution of reported issues.
• Assist in preparing and issuing OC Certificates required for property transactions, such as sales or leases.
• Monitor and maintain records of all insurance policies for properties under the owners' corporation, ensuring policies are up to date and provide appropriate coverage. Coordinate with insurance brokers and ensure that necessary claims or policy renewals are processed on time.
• Provide a high level of customer service to owners, tenants, contractors, and service providers.
• Handle inquiries and concerns with professionalism, aiming for timely and effective resolution. Develop strong working relationships with stakeholders to ensure efficient operations and high levels of satisfaction.
• Provide support to the Owners Corporation Manager and other team members with any other administrative or operational tasks that may arise. Continuously assess and improve administrative processes to ensure efficiency and effectiveness in managing the owners' corporation.

Qualifications

• Bachelors degree in Business, Property Management, Real Estate or a related field.
• Previous experience in property management, administrative support, or a customer service role is highly desirable.
• Familiarity with owners' corporation (OC) operations, property maintenance, and relevant regulations is beneficial.
• Ability to manage multiple tasks simultaneously, prioritize responsibilities, and maintain accurate records.
• Strong written and verbal communication skills to draft notices, liaise with various stakeholders, and respond to inquiries professionally.
• Proficient with office software (Microsoft Office Suite), property management systems, and general administrative tools.
• Capable of adjusting to changing priorities and working in a fast-paced environment.
• Ability to work collaboratively with colleagues, contractors, and clients.

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more!

We're not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.

Step into a role where your attention to detail keeps communities running smoothly. Join Smartsourcing today.