Purpose.

The primary purpose of the IT Helpdesk engineer role is to provide comprehensive technical support and assistance in resolving IT and Telecoms issues. He/she will possess a blend of technical expertise and customer service skills to effectively address queries and ensure the smooth functioning of IT systems. With a focus on proactive maintenance and efficient problem-solving, the IT Helpdesk engineer will play a crucial role in optimizing IT operations and enhancing user experience. Additionally, the role involves active collaboration with internal teams, external vendors, and clients to deliver timely and effective solutions, highlighting the importance of strong communication and organizational abilities in fulfilling this purpose.

IT Helpdesk Engineer Requirements

• Relevant work experience 1-3 years, performing IT and Telecoms functions.
•  Languages: Azerbaijan, English, Russian.
• Diploma in IT/Telecoms field is preferable.
• Minimum 2 years experience supporting applications and/or ERP systems, while collaborating with other IT teams, 3rd party vendors to resolve issues.
•  Knowledge of LAN, WAN, WLAN technologies, and troubleshooting network devices.
•  Configuring VPN for end-user access.
•  Setting up and supporting Access Control system.
•  Knowledge of setup and configuring CCTV systems (NVR, DVR, cabling, monitoring, backups etc.).
• Proven Hands-on practice in cable management and rack equipment.
•  Able to carry IT inventory; Monitor min/max level and timely place internal orders.
• Be able to gather necessary information at an initiation phase from clients (both: internal and external clients).
• Strong written and verbal communications skills.
• Good organizational, multi-tasking, detail-oriented, and time management skills.

IT Helpdesk Engineer Responsibilities

• IT Helpdesk engineer will handle a variety of responsibilities, including installing and configuring applications, and responding to IT support queries to facilitate the resolution of IT issues.
•  Install, configure, diagnose, and troubleshoot software and hardware problems; helps customers install applications and programs.
•  Provides technical support to resolve network issues, configuring operating systems, as well as remote desktop connections to provide immediate support to customer end-users.
• Monitoring of IT ticketing system and ensures support tickets are addressed and closed in a timely fashion.
•  Performs preventative maintenance for internal and external clients including patching updates, checking backups, anti-virus, application maintenance and other IT related activities within sphere of competence.
•  Hardware support of IT/Server-rooms.
• Responsible for Assets assigned to users (Monitoring and control)
•  Pulling new cables and installing new equipment.
•  Termination and testing of cables.
•  Ability to correctly tag the equipment and prepare the patching schedule.
• Assist in creating List of Materials.
•  Be able to structure the high level of execution plans.
•  Travel to clients facilities for troubleshooting, survey, diagnosis, and installation activities.
• Creating user guides and conducting training for users as required.

Terms and Conditions

• Location close to the city center;
• 5/7 working days;
• 09.00 a.m.-06.00 p.m. working hours (including 1 hour for lunch);
• Fixed salary.