Purpose

The role of an IT Telecom Field Technician is to ensure the smooth operation and maintenance of telecommunications systems within the organizations infrastructure. With a minimum of 2 years experience in the telecoms industry, the technician must possess advanced knowledge of various telecoms systems and the ability to troubleshoot and resolve issues independently or with minimal support. The purpose of this role extends to planning and executing routine maintenance tasks, preparing preventive maintenance procedures, and ensuring compliance with safety standards and protocols. Additionally, the technician plays a crucial role in supporting project activities, managing spare parts and consumables, and providing software control for telecoms systems. Through effective communication, coordination, and continuous improvement initiatives, the IT Telecom Field Technician contributes to the reliability and efficiency of telecommunications services on-site, while also upholding safety and environmental standards and fostering professional development within the team.

IT Telecom Field Technician Requirements

• At least 2 years experience in Telecoms industry
• Advanced knowledge of main Telecoms systems available on sites with ability to troubleshoot and fix a problem without or minimum support from SME (Subject Matter Expertise). Clear understanding of all associated technical and safety risks
• Understanding design, functionality and operability of intraplatform Telecoms services. Ability to coordinate and lead maintenance activities that could affect interfiled services
• Preparation of preventive maintenance and break fix procedures as required
• Fluent in English language (read/write/speak) with ability to explain a problem to non-technical personnel.
• Good understanding of engineering processes and procedures (EQ, MOC, GOC)
•  Awareness of Data network communication technologies and advanced IT skills
• Technical background in relevant discipline is required
• Knowledge of the following technologies / systems: Fiber Optic, UHF / VHF radio, telephone exchange, public address, TV and Audio entertainment, CCTV, time division multiplexing, data communication, local and wide area networks, PC workstations, global positioning, hazardous area equipment specifications.
•  Awareness of safety policy & procedures.· Awareness of Digital Security policy.
•  Awareness of engineering processes and procedures (EQ, MOC, GOC)
•  Ability to use/read drawings and complete RED LINE changes as required. PC skills and ability to work on PC based telecoms equipment.· Non-ionizing radiation awareness, Laser safety awareness, Protection in Hazardous Areas and EX Certification.
•  Good organization, communication and time management skills.
•  An awareness and general understanding of GHSER, HSEMS, Clients Codes and Practices. Awareness of Digital Security policy.

IT Telecom Field Technician Responsibilities

Planning and Work Preparation

• All weekly and monthly routine maintenance work is to be planned and executed on the targeted dates Any deviations to be reviewed and approved by maintenance supervisor/Clients Technical Authority.
• A weekly plan is to be developed in consultation with the Maintenance Supervisor/ Clients Technical Authority. The plan needs to take into account any requirements for additional recourses and materials required to implement a task as well as training activities and technician assessment reviews.
• Breakdown maintenance is to be covered in the weekly plan as far as is practicable and especially on non-critical/non-essential equipment. If breakdown maintenance is to be conducted out of plan, this will only be done under the express direction of the Maintenance Supervisor/ Clients Technical Authority.
• Prepare all materials, drawings and relevant paperwork and understand task and way forward before job is added to plan. Identify all risks or potential affect for any services on the site.
• Prepare all WCC for planned work, as far in advance as possible, including all the necessary attachments such as ICCs, WOs etc.
• Submit request to planning team to change existing or add new PM WO if any gaps/amendments identified. Collect all required information and ensure that all changes completed successfully.
• Ensure compliance with Clients standards, procedures and policies.

• Provide 1st and 2nd Level of support of Field Telecoms equipment/systems on site. Perform visual inspection and analysis of system failure, assist with diagnostic by remote supervision of subject matter expertise. If required replace components under remote supervision.
• Carry out daily checks of communication systems/equipment on site. Report all defects or anomalies to the supervisor/ Clients Technical Authority whereupon a decision will be made as to the criticality of the defect. It is then the responsibility of the Technician to generate a WO for any defect that requires remedial work.
• Report about any system outages and faults to supervisor/Clients Technical Authority. Act us focal point of contact for any updates.
• Act as PA for any PM, maintenance breakdowns or modification works on FDI systems on the site. Carry out Telecoms systems isolations to authorized level.
• Assist in mobilizing and work close with other telecoms contractors/vendors on WORKSITE to ensure that any work activities comply with Clients safety policies.
• Provide 1st Level of IT support, contact Help Desk and assist Clients specialists to solve a problem. If required replace hardware parts.
• Manage the spare parts and consumables lists. Utilize Maximo to check available spares on stock. Raise refill stock requests if additional spare parts requirement identified.
• Provide software control for Field Telecoms systems on site including regular backups.
• Regularly update inventory database of Telecom equipment and phone lists and ensure that any changes reflected in databases within 24 hours.
• Manage and control telecoms test tools on site and ensure that calibration certificates available as required. Coordinate status of telecoms equipment/tools sent for repair or calibration
• Support telecoms project activities by providing quality information and assisting in organizing and coordinating the work on WORKSITE. Participate in commissioning and handover processes to ensure that new delivered systems meet for purpose and safe to operate. If required raise technical enquiries/punch items.
• Continuously look for the ways to improve operation process and reliability of FDI services on WORKSITE. Provide quality technical advice and support to own group and other disciplines on the site. Initiate Engineering Queries if any small modifications are required.
• Collect information from Maintenance Database and breakdown reports and in consultation with Supervisor/Clients Technical Authority. Plan for all telecoms work to be carried out with required times. As PA for any works related to FDI systems on board ensure that:

Communication and Information

• Provide quality information concerning aspects of work to direct line supervisor, WORKSITE management and colleagues. Coordinate with other offshore and onshore technical, managerial and training functions. Report all concerns to line manager.
• Maintain detailed daily logs and conduct proper handover between shifts.
• Act as technical support contact for neighbor sites as required. Actively share knowledge and good work practice with colleagues.

Safety & Environmental

• Attend safety briefings and toolbox talks and participate actively.
• Follow all HSE rules and standards in any activity.
• Carry out and participate in permit and isolation audits and perform BOSS conversations.
• Perform Emergency Response duties as defined in the ERP and company standards.
• Be aware of site Environmental annual objectives, targets and KPIs, and contribute to their achievement.
• Contribute to site objectives and targets for waste handling and reduction by segregating waste correctly and participation on waste audits on site.

Development and Learning

• Competency Assessment Program - Prepare all related to assessment documents prior to meet with assessor.
• Technicians are to have a good working understanding of the EQ/MOC processes and are actively encouraged to become involved, with a view for overall improvements to FDI systems on site. All EQ. s or MOCs, which are raised, are to be sense checked by the discipline coach prior to being submitted for approval.

Site Specific Tasks

• Carry out the duties of a Radio operator both in the day-to-day role and as a key member of the Emergency Response team. Log all traffic as required by procedure.