Technical Support Engineer

• Manage by inhouse or 3rd party related to ICT Infra and cloud support
• Manage and perform corrective & maintenance support 8x5 or 24x7 to customer
• Manage and perform day to day support maintenance / manage service to enterprise customer for operational / customized server infra or public cloud configuration
• Manage customer experience and performance
• Create & provide RCA (Root Cause Analysis), performance routine report, & maintenance report
• Work together with Service delivery for project handover
• Conduct onsite to customer for support corrective / maintenance / manage service if needed

Requirements:

• Min 3 years in System administrator / IT Infra and Cloud or related position
• Technical Expertise & Experience in:

1. Public cloud (GCP, Azure) : infrastructure, serverless, networking, logging & monitoring, microservices are mandatory
2. Infrastructure / On premise server & storage : HPE, Dell, Huawei are mandatory
3. Operating System Linux (Redhat/Ubuntu) & Windows server 
4. Virtualization (Vmware) and backup-replication (Veeam Backup / Acronis / Carbonite)
5. Value-added : Relational Database/Non-relational database, SaaS (GWS/Office 365), Programming (python/php/javascript) are preffered

• Industry Certification: Public cloud certification (GCP/Azure), Vmware certification, min professional level