Business Support Hub Coordinator

Smart Talent is delighted to assist the Western Australian Indigenous Tourism Operators Council (WAITOC) in searching for a Business Support Hub Coordinator. Based in beautiful offices in Applecross, Perth, this full-time contract role involves occasional on-site and remote support as required and will be effective immediately to 30 June 2025 with the possibility of an extension.

WAITOC is the peak body for Aboriginal tourism in Western Australia, representing and supporting Indigenous tourism operators across the state. As a not-for-profit organisation, WAITOC works to strengthen and grow the Aboriginal tourism sector by providing advocacy, marketing, business development support, and strategic partnerships that enhance opportunities for Indigenous-owned tourism enterprises.

WAITOC is driven by a commitment to cultural authenticity, economic empowerment, and sustainable tourism. The team collaborates with industry stakeholders, government agencies and Indigenous businesses to create a thriving and sustainable tourism sector showcasing Aboriginal communities' rich heritage, stories, and traditions.

On offer is a dynamic and purpose-driven work environment where employees are empowered to make a real impact. By joining WAITOC, you'll be part of a passionate team of professionals dedicated to celebrating and advancing Aboriginal tourism while making a meaningful difference to communities across Western Australia.

The Role

The Business Support Hub Officer will assist Aboriginal tourism businesses across Western Australia. It involves direct support in business operations, technology solutions, accessing grant funding, and networking, ensuring businesses receive the necessary resources and knowledge to thrive.

Key Responsibilities and Duties

Business Support & Administration

• Provide advisory and practical assistance to Aboriginal tourism business operations setup, customer service, and administrative processes.
• Connect businesses with a network of support services, insurance and other suppliers to ensure compliance and smooth operations.

Digital & Technology Solutions

• Help implement and manage online reservation systems, websites, and digital tools to enhance business efficiency.
• Provide training and support on technology solutions to ensure businesses can self-manage their digital presence.
• Collaborate with developers and external agencies for website and digital system improvements.

Marketing & Promotion

• Assist businesses in developing marketing strategies tailored to promote their cultural tourism experiences.
• Guide social media management, digital branding, and content creation.
• Provide support in connecting businesses with marketing professionals or agencies as required.

Networking & Industry Engagement

• Facilitate introductions between businesses and potential partners, industry experts, and suppliers.
• Assist in organising networking events, workshops, and training sessions for members to enhance industry and stakeholder collaboration.
• Advocate for Aboriginal tourism businesses by representing their interests at events, forums, and meetings.

Cultural Guidance & Mainstream Engagement

• Provide cultural awareness resources and encourage best practices for mainstream tourism operators.
• Support initiatives that create partnerships between Aboriginal tourism businesses and mainstream operators.

Training and Capacity Building

• Assist in delivering training sessions on business management, customer service and digital tools.
• Support businesses in using training platforms for operational improvements.
• Work with stakeholders to develop relevant training resources.

Requirements of the Position

Key Skills & Qualifications

The successful candidate should demonstrate, within the context of the position:

• Experience in business development, administration, or a related field.
• Understanding of Aboriginal tourism and cultural business operations.
• Knowledge of digital tools such as online reservation booking systems, website management, and social media.
• Strong communication and stakeholder engagement skills.
• Event coordination and networking experience are advantageous.
• Ability to work independently and as part of a team.

Desirable Attributes

• Prior experience in Indigenous business support, economic development, or tourism.
• Knowledge and experience of the Western Australian travel and tourism industry.
• Familiarity with government funding and grant application processes.
• Ability to work independently and in a small team environment.
• Willingness to engage in continuous learning and industry training.
• Ability to assist and write funding applications and business growth strategies.
• Tertiary qualification in business or tourism.

Special Requirements

• C class Drivers Licence.
• Provision of a National Police Certificate ('Police Clearance').
• Must be willing to travel occasionally to regional offices as required.

To Apply

Applications must include a cover letter addressing your suitability for this role and a current resume.

Initial confidential enquiries are welcome by contacting Karen Priest at
Smart Talent via email at karen@smarttalent.com.au

To find out more about WAITOC, go to www.waitoc.com

Applications close 5 00 pm - Tuesday 25 February