Medical Receptionist

Main Duties and Responsibilities:

• To ensure that all visitors and telephone callers to the practice are greeted professionally
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries and to book patients in for surgeries and clinics
• To ensure that prescriptions are generated accurately and efficiently within the timescales specified by the Practice
• To deal with patient enquiries efficiently and courteously
• To accurately take telephone messages, ensuring tasks are sent to the correct member of staff and dealt with appropriately and in a timely manner
• To make appointments for all services we offer, including home visits and nurse appointments
• To accept payments ensuring till balances at the end of the shift
• To accept specimens from patients ensuring all their details have been recorded whilst following the Practice Health & Safety policy
• To ensure building opening and closing procedures are followed
• To develop a thorough knowledge of all Practice policies
• To have a level of knowledge of safeguarding procedures and policies
• To registering new patients following the Practice registration process
• To update details on EMIS as appropriate
• To develop knowledge of stock items required for consulting rooms
• To develop knowledge of vaccines offered by the Practice

Qualifications

Previous medical reception experience Computer literate with medical IT systems (EMIS, Medibooks, ACCURX)