Senior Manager, Technology

Overview

We are seeking an experienced and forward-thinking Senior Manager - Technology to lead the delivery, operation and continuous improvement of our technology platforms, infrastructure and technical services.

As a key member of the Technology Leadership Team, you will play a critical role in translating business strategy into technology outcomes, ensuring that services are secure, resilient, scalable and cost-effective. Working closely with stakeholders across the business, you will drive operational excellence, support strategic transformation initiatives and help shape the future technology landscape.

This is an excellent opportunity for a technology leader who combines strategic vision with hands-on operational expertise and is passionate about delivering reliable, modern technology services within a regulated environment.

Key Accountabilities

Technology Operations & Service Delivery

• Lead the end-to-end delivery of technology services across infrastructure, networks, platforms, end-user services and core business systems.
• Ensure high levels of availability, performance and resilience across all technology services.
• Own and continuously improve IT Service Management (ITSM) processes, including incident, problem, change and service request management.
• Drive adoption of modern service management practices, including monitoring, observability, automation and proactive operational management.
• Foster a service reliability mindset across technology teams.

Platform, Infrastructure & Cloud

• Oversee infrastructure, hosting and cloud services, ensuring platforms remain secure, scalable and cost-effective.
• Support the development and execution of cloud and platform strategies.
• Champion modern infrastructure practices, including automation, DevOps alignment and infrastructure-as-code methodologies.
• Ensure effective lifecycle management and optimisation of technology platforms.

Security, Risk & Operational Resilience

• Maintain and enhance the organisation's technology security posture.
• Lead cybersecurity monitoring, controls and incident response activities.
• Oversee Business Continuity Planning and Disaster Recovery capabilities, ensuring resilience targets are achieved.
• Embed operational resilience principles and ensure services remain within agreed impact tolerances.
• Act as the senior escalation point for major security and resilience incidents.

Governance, Risk & Compliance

• Develop and maintain technology policies, standards and procedures aligned with regulatory requirements and best practice.
• Ensure effective first-line risk ownership within Technology.
• Lead internal and external audit activities, delivering successful outcomes and continuous improvement.
• Maintain robust documentation, controls and compliance processes

Financial & Supplier Management

• Manage technology operational budgets and support strategic planning activities.
• Develop strong relationships with third-party suppliers and service providers, ensuring performance and contractual obligations are met.
• Lead technology procurement activities and contribute to vendor strategy.
• Drive cost optimisation initiatives while maximising value from technology investments.

Strategic Leadership

• Support the CIO in shaping and delivering the Technology, Digital and Data strategy.
• Contribute to technology transformation programmes, digital innovation and AI adoption initiatives.
• Build strong partnerships with business stakeholders and technology teams to align services with organisational objectives.
• Provide regular reporting and insight on service performance, risks, security, resilience and operational effectiveness.

Requirements

Essential Skills & Experience

• Significant technology leadership experience, typically gained over 10-15 years or more in progressively senior roles.
• Proven success delivering technology strategy and operational excellence in complex environments.
• Experience within Financial Services or another highly regulated industry.
• Strong understanding of modern technology ecosystems including cloud platforms, infrastructure, service management and operational support.
• Demonstrable experience leading technology operations, platform services or infrastructure functions.
• Experience managing large-scale technology change and transformation initiatives.
• Strong stakeholder management skills with the ability to influence at senior leadership and executive level.
• Experience managing third-party vendors and strategic technology suppliers.
• Ability to balance strategic priorities with hands-on operational leadership in a fast-paced environment.

Desirable Qualifications & Knowledge

• ITIL v4 certification or equivalent.
• CISSP, CISM or similar security qualification.
• Cloud certifications such as Microsoft Azure or AWS.
• Experience of technology business management (TBM) or technology financial management frameworks.
• Knowledge of risk management, governance and audit practices.