Job Description

1. Deploying software, creating user groups and operating system policies across the Client networks
2. Installing, configuring and maintaining software, hardware, network and application components of Client systems
3. Diagnosing, troubleshooting and resolving software, hardware and networking issues
4. Ensuring proper and secure storage, backup and retrieval of data
5. Replacing and upgrading outdated or defective hardware
6. Identifying and implementing new strategies for optimal computer system operations
7. Enforcing security best practices to prevent cyber-attacks and security breaches
8. Documenting internal processes for achieving optimal performance of computer systems through internal knowledge base
9. Responding to Client Tickets in a timely and accurate manner
10. Communicating clearly and professionally with clients
11. Maintaining time sheets

Qualifications

1. Work within an IT department or consultancy for 5+ Years
2. Basic Networking: 1+ Years
3. Microsoft Windows Workstation: 5+ Years
4. Microsoft Windows Server: 1+ Years
5. Understanding of Microsoft Active Directory and Group Policy
6. Experience with Cloud Service Providers (e.g. Azure, AWS) desirable
7. Able to operate with a degree of autonomy and decision making.