Application Support Specialist

Job Description

• Speaking to customers to quickly get to the root of their problem.
• Troubleshooting technical issues.
• Diagnosing and repairing production application issues (such as server connectivity, server upgrades etc).
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with customers to ensure the problem is resolved.
• Supporting application test & upgrades.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time

Qualifications

• Prior experience in application support role.
• Proficiency in Banking / Financial application support,
• Experience of working in Microsoft, Linux and SQL databases.
• Prior experience supporting Payments/ Swift gateway solutions is must.
• Prior experience with IBM MQ
• Prior experience with Bottomline GTExchange is advantageous.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Certification in Microsoft or Linux is advantageous