Senior Infrastructure Engineer - Cloud Services

The Senior Infrastructure Engineer will be responsible for architecting, installing and operating hardware and software technologies hosting our cloud services. In this role, you will be primarily responsible for the end-to-end delivery of our cloud suite comprising IaaS, disaster recovery, backup, network, security and associated services across virtualisation platforms and cloud stacks (including VMware, Nutanix AHV, HPE VME, KVM-based platforms or equivalent) and Azure Hub. Within an evolving technology and cloud services market place, the successful candidate will often investigate, design, deploy and automate new technologies, providing for current and future needs.

The Senior Infrastructure Engineer will work closely with our customers to design and deliver complex, enterprise level infrastructures that integrate and leverage Sures solutions. You will be involved in the full life-cycle, from initial engagement, solution design to ongoing third line support.

Experience in a senior infrastructure engineering role with responsibility for virtualisation platforms (such as VMware, Nutanix AHV, HPE VME, KVM-based platforms or equivalent), storage and networking is required. Relevant certifications and experience across major virtualisation platforms are highly desirable.

The successful candidate will be responsible for:

System design, administration, management and third level support of Virtualisation platform stacks and management/orchestration (e.g. VMware Cloud Director/vCenter/vSphere, Nutanix AHV, HPE VME or equivalent), storage and associated technologies; Azure Hub where applicable.

Linux, Windows, SQL and other supporting technologies

SDN and virtual/physical networking, including enterprise networking and firewall platforms (e.g. Cisco, Arista, Juniper; firewall technologies such as Cisco or Fortinet), and other associated security devices.

Responsible for root cause resolution of complex technical issues

Provide professional consultancy surrounding infrastructure technologies, for example cloud services onboarding.

Raise third party support cases with appropriate criticalities, managing and escalating as necessary.

Proactively contribute to continuous service improvement with ideas and suggestions

Mentor and guide other team members in their specialist areas of technology

Draft and create documentation for new systems, services and technologies including procedures

Prioritise and manage their own time alongside stakeholder expectations to deliver for internal and external customers whilst balancing business as usual activity and projects

Assist the The Commercial team in preparation of proposals, statement of work, and supporting documents for prospects

Present Our Cloud Services vision, technologies and strategy to executives, technical management and technical engineers

Maintain and grow relationships with staff, partners, to enhance customer value

Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration and backup/DR strategies

Contribute to capacity planning, performance analysis and lifecycle management of cloud infrastructure platforms to ensure scalable, cost-effective and resilient services.

Work with the Security Architect to (a) review cloud infrastructure assets, identify weaknesses and ensure appropriate security controls are maintained; and (b) support the implementation of the companies Security Strategy through effective integration and alignment with Sure security technologies and tools within the Cloud domain.

Support all of our Cloud Services as part of an out of hours on call rota.

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Expert knowledge of IT infrastructure, including enterprise or service provider compute, storage and hardware platforms, operating systems, virtualisation and security devices, with an understanding of lifecycle, performance and capacity management.

Expert knowledge of backup, replication and disaster recovery technologies (e.g. Veeam, Zerto or equivalent).

Professional level qualifications across multiple disciplines such as VCP, MCSE, CCNP (or equivalent in major virtualisation platforms)