Enterprise Account Director

Job Description

• Reporting to the Head of Sales Jersey you will be responsible for identifying and developing new business opportunities and solutions which take advantage of our ICT infrastructure.
• Always put the customer first and provide excellent customer service to ensure that long term trusted relationships are fostered and maintained with our business customers.
• You will seek to expand and add value to the business by leveraging the companies recent investments, to deliver services up the value chain in our Markets.
• You will be expected to attend business reviews and monthly operating reviews from time to time.
• You will be expected to stand in for the HOS in their absence if required.
• Create comprehensive new customer engagement and development plans.
• Attain a good understanding of the products and services sold by the Business Sales team.
• Introduce new products and services to a targeted Enterprise base when released by the Product Team and in conjunction with the Marketing teams launch plan to maximise uptake.
• Provide clear, concise and accurate customer information on all internal order forms through to the Business Provisioning to ensure timely completion of all business orders.
• Communicate service delivery/customer service issues back to the relevant Sure teams to enable the business to refine products, processes and procedures.
• To be flexible with regard to working hours and to take part in business customer entertainment when asked.
• You will be expected to attend networking events for business development.

Pre-Sales

• Qualify any opportunities that require the assistance of the Professional Services team and then follow the request for consultancy process to engage that team.
• Own the bid process and proposal creation in conjunction with the relevant wider business functions and in line with the businesss governance.

Financials

• Ensure that any solutions sold, fit with our pricing structures or go through the bid review process
• Where payment milestones are included in a project, ensure these are processed by the Finance Team on time and invoiced accordingly by the Finance Team. Potential risks to milestone payments to be communicated accordingly.

Customer Satisfaction

• Communicate clearly to customers the service deliverables, delivery plan and ongoing progress (via the Service Delivery team).
• Work with all internal Sure teams to ensure customer satisfaction levels are exceeded.

Sales reporting

Accurately complete monthly KPI packs including but not limited to:

• sales forecasts & pipeline cover
• Gap analysis and initiatives
• Raise material challenges and risks early
• Ensure a competent knowledge on our financial KPIs (AOP, Sales Targets & Operational reports)
• Competitor information and analysis

Sales Administration

• Ensure that customer proposals are clear, concise, accurate and professionally presented and signed off
• Accurate ADPs are completed and stored on the clients Shares where applicable
• Record and store customer meeting notes on Client Shares when applicable
• Bi-annual key Account reviews are presented and stored on Sure Shares
• The powerful sales performance customer qualification tool is populated where applicable and stored on Client Shares

Training

• Training will be given or can be requested to assist with the position
• This will include but not limited to:
• Product
• Systems
• Admin
• This will be managed through personalised development & succession plans

Qualifications

• Experience in a customer facing B2B environment, ideally in a sales role
• Has an excellent knowledge of technology solutions such as Telecommunications, Cloud, SaaS, ICT etc
• Experience at C Level engagement
• Understand business priorities internally and their customers
• Create and manage Account Development Plans (ADPs)
• A high level of sales ability with a strong desire to hit targets
• Good verbal and written communication skills
• Current, clean driving licence
• Be capable of accepting continual, rapid changes in services and technology
• Ability to communicate effectively with All staff at all levels in many departments
• Highly organised, able to manage multiple tasks at once
• Flexibility with regard to hours of work