Block Property Manager

Job Description

Key Responsibilities:

Property Management:

Oversee day-to-day management of block properties.

Conduct inspections to assess maintenance needs, health and safety compliance and overall condition of the properties.

Handle owner inquiries, complaints and requests promptly and professionally, striving to maintain high levels of owner satisfaction.

Liaise with the Maintenance team to co-ordinate property repairs, renovations and maintenance activities, ensuring timely completion and cost-effectiveness.

Maintain accurate and up-to-date property records, including services charges and maintenance history.

Arrange and lead AGMs

Owner Relations:

Act as secondary point of contact for owners, address their concerns and resolving any issues that may arise.

Manage transitioning and due diligence processes for new owners.

Oversee any administrative duties e.g., minutes of meetings for AGMs and Directors meetings.

Financial Management

Collaborate with the accounts team to ensure that all transactions are accurately processed, prepare financial and management reports and analysis relating to the properties for the owners.

Compliance and Regulation

Ensure properties meet the health and safety requirements.

Understand and adhere to company policies and procedures, including AML and GDPR obligations and undertake regular in-house training.

Remain vigilant and report any regulatory suspicions including AML and GDPR breaches in a timely manner to the MLRO.

Internal Responsibilities

Maintain a pro-active approach to identifying new and progressing existing business opportunities.

Support the business with identifying high risks to the business in a timely manner.

Strive to work effectively and efficiently, minimising operational costs where possible.

Carry out any tasks that may be reasonably required to improve management of properties.

Undertake any other reasonable tasks in line with skills and knowledge for this position.

Qualifications and experience:

Educated to 5 GCSEs minimum

Minimum 2 years experience in property management or similar role

Good understanding of property law and health and safety regulations in Jersey

Experience of the management and administration of co-ownership companies and associations preferred

Demonstrable experience in using MS Office365

Solid understanding of risk management relating to properties

Valid driving licence

Skills and behaviours:

Ability to prioritise competing tasks

Demonstrate integrity and honesty

Intellectual curiosity and ability to see bigger picture

Be able to share your vision to motivate and inspire others

Make tough decisions

Excellent communication at all levels

Excellent time management and organisational skills

Use your initiative and imagination with confidence

Ability to work independently and unsupervised

Driven to be the best you can

Likes technological change and process improvement

Wants to make a difference to the business

Analytical and detailed minded

Self-motivated, self-started but also a team player