Service Now Engineer

A ServiceNow Engineer is responsible for managing and developing the ServiceNow platform ensuring seamless integration and functionality across various modules while providing technical governance and support.

Key Responsibilities

• Platform Management: Oversee the day-to-day management and development of the ServiceNow solution, ensuring it meets business needs and technical requirements.
• Technical Governance: Own the technical governance for development activities, ensuring code quality and adherence to best practices.
• Workflow Development: Develop and modify ServiceNow workflows, forms, lists, business rules, and UI components to enhance platform functionality.
• Integration and Customization: Provide solutions through configuration and/or customization, including user interface adjustments, workflow administration, reports, data imports, and third-party software integrations.
• Support and Maintenance: Serve as tier 2 support for ServiceNow, addressing incidents and ensuring the platform operates smoothly

Required Qualifications

• Technical Expertise: Strong knowledge of ServiceNow modules, including ITSM, ITOM, and HR Service Management practices.
• Experience: Typically requires a minimum of 3 years of experience in a similar role, with a focus on ServiceNow development and administration.
• Education: A degree in Computer Science, Information Technology, or a related field would be preferred.
• Certifications: Relevant certifications such as Certified System Administrator (CSA) or ITIL are advantageous