Property Manager Block Management

Job Description

Property Management:

• Oversee day-to-day management of block properties.
• Conduct inspections to assess maintenance needs, health and safety compliance and overall condition of the properties.
• Handle owner inquiries, complaints and requests promptly and professionally, striving to maintain high levels of owner satisfaction.
• Coordinate and manage property repairs, renovations and maintenance activities, ensuring timely completion and cost-effectiveness.
• Maintain accurate and up-to-date property records, including services charges and maintenance history.
• Arrange and lead AGMs 2. Owner Relations:
• Act as secondary point of contact for owners, address their concerns and resolving any issues that may arise.
• Manage transitioning and due diligence processes for new owners.
• Carry out any administrative duties e.g., minutes of meetings for AGMs and Directors meetings.

Financial Management:

• Assist to collect service charges, review and approve contractor invoices, and manage financial transactions related to the properties.
• Assist to collect arrears, taking appropriate action to minimise financial losses.
• Collaborate with the accounts team to ensure that all transactions are accurately processed, to prepare financial and management reports and analysis relating to the properties for the owners.

Compliance and Regulation:

• Ensure properties meet the health and safety requirements.

• Understand and adhere to company policies and procedures, including AML and GDPR obligations and undertake regular in-house training.
• Remain vigilant and report any regulatory suspicions including AML and GDPR breaches in a timely manner to the MLRO. 5. Internal Responsibilities
• Maintain a pro-active approach to identifying new and progressing existing business opportunities.
• Support the business with identifying high risks to the business in a timely manner.
• Strive to work effectively and efficiently, minimising operational costs where possible.
• Carry out any tasks that may be reasonably required to improve management of properties.
• Undertake any other reasonable tasks in line with skills and knowledge for this position

Qualifications:

• Educated to 5 GCSEs minimum
• Minimum 2 years experience in property management or similar role
• Good understanding of property law and health and safety regulations in Jersey
• Experience of the management and administration of co-ownership companies and associations preferred
• Demonstrable experience in using MS Office365
• Solid understanding of risk management relating to properties
• Valid driving licence

Skills and behaviours:

• Ability to prioritise competing tasks
• Demonstrate integrity and honesty
• Intellectual curiosity and ability to see bigger picture
• Be able to share your vision to motivate and inspire others
• Make tough decisions
• Excellent communication at all levels
• Excellent time management and organisational skills
• Use your initiative and imagination with confidence
• Ability to work independently and unsupervised
• Driven to be the best you can
• Likes technological change and process improvement
• Wants to make a difference to the business Document no: JD007 Version no: 4
• Analytical and detailed mind
• Self-motivated, self-started but also a team player