Senior Infrastructure Engineer Cloud Services

Job Description

• The Senior Infrastructure Engineer will be responsible for architecting, installing and operating hardware and software technologies hosting The cloud services. In this role, you will be primarily responsible for the end to end delivery of The cloud suite comprising IaaS, disaster recovery, backup, network, security and associated services across virtualisation platforms (VMware and alternatives) and Azure Hub. Within an evolving technology and cloud services market place, the successful candidate will often investigate, design, deploy and automate new technologies, providing for current and future needs.
• The Senior Infrastructure Engineer will work closely with our customers to design and deliver complex, enterprise level infrastructures that integrate and leverage Sures solutions. You will be involved in the full life-cycle, from initial engagement, solution design to ongoing third line support.
• Experience in a senior infrastructure engineering role with responsibility for virtualisation platforms (e.g. VMware or alternatives), storage and networking is required. Relevant certifications and experience (e.g. VCP or equivalent) are highly desirable
• Responsible for system design, administration, management and third level support of Virtualisation platform stacks and management/orchestration (e.g. VMware vCloud/vCenter/vSphere or alternatives), storage and associated technologies; Azure Hub where applicable.
• Linux, Windows, SQL and other supporting technologies
• SDN and virtual/physical networking (e.g. NSX-T or alternatives), firewalls and other security devices.
• Firewalls and other security devices
• Responsible for root cause resolution of complex technical issues
• Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding.
• Raise third party support cases with appropriate criticalities, managing and escalate as necessary
• Proactively contribute to continuous service improvement with ideas and suggestions
• Mentor and guide other team members in their specialist areas of technology
• Draft and create documentation for new systems, services and technologies including procedures
• Prioritise and manage their own time alongside stakeholder expectations to deliver for internal and external customers whilst balancing business as usual activity and projects
• Assist Sure Commercial team in preparation of proposals, statement of work, and supporting documents for prospects
• Present Sure Cloud Services vision, technologies and strategy to executives, technical management and technical engineers
• Maintain and grow relationships with staff, partners, to enhance customer value
• Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration and backup/DR strategies
• Support all Sures Cloud Services as part of an out of hours on call rota
• Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure. All disclosures of a criminal background are treated with the strictest confidence and checks will only be made in connection with suitability for a post and for no other purpose. Convictions likely to be considered relevant to this post include dishonesty and those indicating a breach of trust, due to the security requirements of the role.
• Please note that disclosure of a criminal record will not necessarily debar you from employment in this post this will depend on the nature of the offence/s and the circumstances surrounding it/them.

Qualifications

• Expert knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization and security devices
• Expert knowledge of backup and replication technologies
• Professional level qualifications across multiple disciplines such as VCP, MCSE, CCNP (or equivalent in major virtualisation platforms)
• Proven background of providing great customer service
• Demonstrated ability to effectively communicate by phone, in person or written
• Shows initiative and acts independently to resolve problems
• Demonstrated high levels of accuracy with excellent time management and organizational skills
• Experience of customer relationships with the confidence and presence to successfully discuss and advise customers
• Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels
• 5 or more years experience in a senior systems administration role, preferably in a service provider environment