Temporary Customer Greeter

JOB PURPOSE

To provide an efficient, professional support service to customers enquiring about purchasing, products and services sold by us, including Mobile and Residential services.

To mange a customer waiting list so all customers are seen by a member of the sales or support team

To make sure all customers have a clear understanding of how long they may have to wait to be seen

To exuded a confidence that will put customers at ease

To greet all customers with a friendly and warm demeanour

MAIN DUTIES AND RESPONSIBILITIES

RETAIL:

• To arrive at work in plenty of time for a daily staff briefing before the shop is open.
• To present an efficient and professional sales service for all Sure customers.
• To strive for customer excellence every time.
• To always greet customers with a smile.
• To provide customers with honest and clear information.
• To make sure that every customer leaves with their needs met or in a process that they are satisfied with.
• To clearly provide all the information a customer needs to make informed decision relating to their needs.
• To be fully competent in the use of the computerised systems and other applications relevant to the sales process after training.
• To provide on-going support for all products and services available to customers from Sure, by means of face to face, email, telephone contact, and strive to resolve all customer queries/complaints within one working day.
• To attend or partake in any training that may be required.
• To be prepared to respond to the requirements of customers.
• To be aware of the commercial requirements of the company and the retail department in particular.
• To at all times safeguard the company from legal action or to bring the company in to distribute.

SKILL REQUIREMENTS

Essential

• A passion for putting the customer first
• Previous sales experience
• Appreciation of the importance of customer service
• Ability to deal with difficult customers
• Enthusiasm for new technology
• Ability to produce accurate & quality work.
• Ability to deal with & communicate effectively with customers and staff at all levels.
• Ability to promote the Company Brand & progressive image whilst delivering high standards of customer care.

Highly Desirable

• Knowledge of Microsoft Office
• Keyboard skills
• An understanding of modern retail technology
• An understanding of, or interest in mobile technology
• Demonstrate an interest in current and future technology