Telephone Operator/Sales Cordinator

Job Responsibilities:

• Answer incoming calls promptly, courteously, and professionally, addressing inquiries or redirecting them as necessary.
• Make outbound calls to clients or prospects for follow-ups, appointments, or sales support.
• Maintain accurate records of calls, client interactions, and sales activities in the CRM system.
• Support the sales team in coordinating orders, quotations, and client communications.
• Schedule appointments, meetings, and follow-ups with clients and internal teams.
• Assist in preparing sales reports and documentation for management review.
• Provide information about products, services, and promotions to clients as required.
• Handle customer complaints or issues efficiently, escalating to management when necessary.
• Collaborate with other departments to ensure timely delivery of services or products.

Job Requirements

• Minimum 12 years of experience in telephone handling, customer service, or sales coordination.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and familiarity with CRM systems.
• Professional and courteous phone etiquette.
• Ability to work independently and as part of a team.