After Sales Manager

After Sales Manager

Company Overview:

leading provider of power and engineering solutions in Maldives, offering products and services that support industrial, commercial, and infrastructure sectors through dependable partnerships and technical expertise.

Responsibilities

• Oversee all after-sales services including maintenance, spare parts, service contracts, and customer support for Cummins power generation products.
• Lead, coach, and manage the aftermarket/service team,
• Maintain strong relationships with key clients, handle escalations, and ensure high levels of customer satisfaction and retention.
• Manage spare parts inventory to ensure availability, reduce downtime, and minimize obsolete or excess stock.
• Manage the aftermarket budget, control operational costs, and drive profitability through service and spare parts sales.
• Monitor KPIs, identify market trends, and implement strategies to improve service efficiency and grow aftermarket revenue.

Requirements

• Bachelors degree in Engineering, Business, Marketing, or a related field (CIM qualification is an added advantage).
• Minimum 5 years experience in after-sales, service, or aftermarket operations, with at least 2 years in a leadership role.
• Experience in power generation, generators, heavy machinery, automotive.
• Strong understanding of service operations, spare parts management, and customer contracts (Cummins product knowledge is an advantage).
• Proven ability to lead teams, manage stakeholders, and communicate effectively with customers and internal teams.
• Proficient in inventory/service management systems; strong planning, analytical, and problem-solving skills.