Junior Customer Service Executive

Responsibilities

• Manage customer orders throughout the entire processfrom receipt and processing to final delivery.
• Collaborate with the procurement team and promptly update customers on any delivery.
• delays through written communication (letters or emails).
• Actively track delivery timelines and address any delays or required extensions.
• Coordinate with internal teams to handle customer queries and ensure timely and
• accurate responses.

Requirements

• Successfully completed G.C.E. Advanced Level in the Science stream; holding a degree or
• diploma in science will be considered an additional qualification.
• Ideally possesses 23 years of experience in a related position.
• Strong command of English with fluent Sinhala communication skills, and capable of working independently in a digital/IT-based work setting.