Senior Executive - Client Management

Responsibilities:

• Build and maintain strong, long-term relationships with key clients, ensuring their satisfaction with the company's services and acting as the main point of contact
• Oversee the end-to-end management of client accounts, addressing client needs, resolving issues, and ensuring service delivery according to agreed terms
• Identify opportunities to enhance client satisfaction, provide tailored solutions, and drive revenue growth through upselling and cross-selling services
• Collaborate with internal teams to ensure the timely and successful delivery of services in line with client expectations and project timelines
• Prepare regular reports on client activity, satisfaction levels, and progress of ongoing projects, sharing feedback with internal stakeholders to improve service quality
• Lead discussions on contract renewals, negotiate terms to align with both client and company interests, and ensure all agreements are up to date

Requirements:

• Bachelors degree in Business Administration, Marketing, or a related field
• Minimum 2-3 years of experience in client management, account management, or related roles in a service-oriented industry
• Exceptional verbal and written communication skills with the ability to present complex information clearly and concisely to clients and internal teams
• Strong analytical and problem-solving skills to address client issues and propose effective solutions in a timely manner
• Proven ability to establish and maintain strong relationships with clients, understanding their needs and delivering tailored solutions
• Experience working with CRM software and project management tools, with the ability to quickly adapt to new technologies and platforms