Executive / Senior Executive Documentation and Customer Service

Responsibilities:

• Manage all aspects of documentation and customer service for our logistics and supply chain operations
• Process and track orders, shipments, and deliveries to ensure timely and accurate delivery to customers
• Communicate with customers and internal teams to provide updates on order status and resolve any issues or concerns
• Maintain accurate records and documentation for all transactions and shipments
• Coordinate with freight forwarders, carriers, and other vendors to ensure smooth and cost-effective transportation of goods
• Monitor and analyze transportation costs to identify areas for cost savings and efficiency improvements
• Ensure compliance with all relevant regulations and requirements for international shipments
• Provide excellent customer service by promptly responding to inquiries and resolving any issues or complaints
• Collaborate with other departments to improve overall processes and customer satisfaction
• Train and mentor junior team members to ensure a high level of performance and development within the team

Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, or a related field
• Minimum of 3 years of experience in documentation and customer service in the logistics and supply chain industry
• Strong knowledge of international shipping regulations and requirements
• Experience with freight forwarding and customs clearance processes
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Proficient in Microsoft Office and logistics software
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making skills
• Experience in training and mentoring junior team members is a plus