Customer Support Officer

Responsibilities:

• Respond to customer inquiries and concerns in a timely and professional manner
• Provide product information and assist with product selection
• Process orders and handle customer complaints or issues
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to resolve customer issues
• Identify and escalate priority issues to the appropriate team member
• Continuously strive to improve customer satisfaction and retention
• Keep up-to-date with product knowledge and company policies
• Assist with sales and promotions as needed
• Other duties as assigned by management

Requirements:

• Diploma in Business Administration or related field
• 1-2 years of experience in customer service or sales
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and experience with CRM software is a plus
• Strong attention to detail and organizational skills
• Positive attitude and ability to work well in a team
• Willingness to learn and adapt to changing customer needs