Customer Service Executive

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Handle customer complaints with empathy and patience, and work towards finding a satisfactory solution
• Maintain accurate records of customer interactions and transactions
• Communicate effectively with customers through various channels, including phone, email, and social media
• Collaborate with other team members to ensure a seamless and consistent customer experience
• Stay up-to-date with product and service knowledge to provide accurate information to customers
• Identify and escalate priority issues to the appropriate department for resolution
• Assist in developing and implementing customer service policies and procedures
• Strive to meet and exceed customer satisfaction goals and targets

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 2 years of experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and customer service software
• Knowledge of customer service principles and practices
• Fluency in English and Sinhala, both written and verbal