Junior Receptionist

Responsibilities

• Greet and welcome patients, visitors, and vendors in a friendly and professional manner.
• Answer incoming phone calls and route them appropriately or take messages.
• Schedule, confirm, and manage patient appointments using the clinic's scheduling software.
• Assist with patient registration, form completion, and documentation processes.
• Maintain patient confidentiality and adhere to HIPAA or local medical privacy regulations.
• Coordinate with medical staff to ensure smooth patient flow and timely appointments.
• Maintain a tidy and organized reception area and ensure availability of necessary forms, brochures, and office supplies.
• Handle incoming and outgoing correspondence, including emails and courier deliveries.
• Support basic billing, invoicing, or payment collection at the front desk if required.
• Provide general administrative and clerical support as needed by the medical or administrative team.

Requirements

• High school diploma or equivalent required; additional training in office management or healthcare administration is a plus.
• Minimum 2 years of experience in a receptionist or customer service role (preferably in a clinic, hospital, or healthcare setting).
• Good communication and interpersonal skills.
• Basic computer literacy and knowledge of MS Office and appointment scheduling software.
• Professional appearance and a friendly, calm demeanor.
• Ability to multitask, stay organized, and work under pressure.
• Strong attention to detail and a commitment to patient service.