Service Advisor

Responsibilities:

• Greet customers warmly and ascertain the reason for their visit
• Listen to customer concerns regarding their vehicles and provide a clear explanation of the necessary repairs or maintenance
• Communicate effectively with customers, providing them with updates on the status of their vehicle
• Handle customer complaints or concerns with empathy, ensuring a satisfactory resolution
• Schedule service appointments, ensuring the optimal allocation of service bays and technicians
• Prepare detailed repair orders, documenting all customer concerns and desired services
• Provide customers with detailed explanations of additional recommended services or repairs, highlighting the benefits
• Review and finalize repair orders, ensuring all necessary documentation is completed before the customer picks up their vehicle

Requirements:

• Diploma in Automobile from a recognized institute or Technical College
• Proven experience as a Service Advisor, Automotive Technician, or similar role in the automotive industry
• Strong knowledge of automotive systems, components, and repair processes
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and manage time effectively
• Sales-oriented mindset with the ability to explain technical information clearly