Senior Executive/ AM - Sea Import Customer Service and Documentation

Responsibilities:

• Process Customer Requests: Ensure that all customer requests are processed without delay, maintaining a high standard of efficiency and accuracy
• Resolve Customer Concerns: Proactively address and resolve customer concerns, suggestions, and complaints, demonstrating empathy and professionalism in all interactions
• Engage with Shipping Line Staff: Foster positive relationships with staff at all levels of shipping lines, collaborating to ensure smooth operations and exceptional service
• Follow-up on Transshipments: Monitor and follow up on transshipment points, ensuring timely and accurate communication to meet customer expectations

Requirements:

• Qualifications in Freight forwarding / Supply Chain and Logistics Management
• Successfully completed GCE (A/L) & GCE (O/L)
• Minimum 3 years of experience in Import sales and Customer Service
• Knowledge in Cross Trading and Transshipments is an added advantage
• Proficiency in Gensoft
• Below 35-Male/Female
• Strong communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Detail-oriented with excellent problem-solving abilities