Senior Executive /AM - Sea Export Customer Service and Documentation

Responsibilities:

• Manage and handle all aspects of sea export customer service and documentation, including booking, documentation, and shipment tracking
• Communicate effectively with customers, carriers, and internal teams to ensure timely and accurate delivery of shipments
• Provide exceptional customer service by addressing and resolving any issues or concerns promptly
• Ensure compliance with all relevant laws, regulations, and company policies
• Monitor and report on key performance indicators to identify areas for improvement
• Develop and maintain strong relationships with customers, carriers, and other stakeholders
• Train and mentor junior team members to ensure high-quality service delivery
• Participate in continuous improvement initiatives to enhance operational efficiency and customer satisfaction

Requirements:

• Bachelor's degree in logistics, supply chain management, or a related field
• Minimum of 5 years of experience in sea export customer service and documentation
• Strong understanding of international shipping regulations and procedures
• Excellent communication and interpersonal skills
• Proven ability to manage multiple tasks and priorities in a fast-paced environment
• Proficient in Microsoft Office and other relevant software
• Experience with freight forwarding systems is a plus
• Strong leadership skills and the ability to work effectively in a team
• Detail-oriented and able to maintain a high level of accuracy
• Strong problem-solving and decision-making abilities
• Willingness to work flexible hours and handle occasional after-hours calls