Finance Associate (Billing) (3 months contract)

FINANCE ASSOCIATE / SENIOR FINANCE ASSOCIATE (BILLING) - 3 months contract

Job Purpose

The Finance Associate is responsible for supporting day-to-day finance operations by processing financial transactions accurately and timely, maintaining financial records, following up on collections and payments, performing reconciliations, and supporting billing, subsidy administration and finance operations. The role ensures compliance with organisational policies while delivering efficient, customer-focused finance services.

Key Responsibilities

1. Billing & Finance Operations

• Process billing transactions accurately and within established timelines.

• Generate invoices, credit notes and other finance-related documents.

• Support month-end billing and finance activities.

• Ensure financial transactions are processed accurately and completely.

2. Receivables & Collections

• Monitor customer accounts and outstanding receivables.

• Follow up with customers and internal stakeholders on overdue payments to ensure timely collection.

• Prepare and monitor accounts receivable ageing reports.

• Allocate receipts and ensure payments are accurately recorded.

• Investigate and resolve billing and payment discrepancies.

• Escalate long outstanding accounts where appropriate.

3. Subsidy & Claims Administration

• Prepare and submit ILTC and other subsidy claims in accordance with established guidelines.

• Verify supporting documents and ensure completeness before submission.

• Follow up on rejected or outstanding claims and resolve submission issues.

• Maintain proper documentation to support audit and compliance requirements.

4. Master Data & Financial Administration

• Maintain billing and finance master data to ensure accurate transaction processing.

• Perform approved system updates for fee revisions, NMTS changes and other master data maintenance.

• Validate master data changes to ensure accuracy and completeness.

• Escalate data discrepancies for timely resolution.

5. Financial Reconciliation & Controls

• Perform bank reconciliations and assigned account reconciliations on a timely basis.

• Investigate and resolve unreconciled items.

• Maintain proper supporting documentation for finance transactions.

• Support month-end and year-end closing activities.

• Comply with finance policies, standard operating procedures and internal controls.

6. Customer Service & Stakeholder Support

• Respond promptly to finance, billing and payment enquiries from internal and external stakeholders.

• Liaise with operational departments to resolve billing and finance-related issues.

• Support audits and regulatory reviews by preparing required documentation.

7. Process Improvement & Team Support

• Identify opportunities to improve work processes and reduce manual effort.

• Participate in finance automation, system enhancement and continuous improvement initiatives.

• Support implementation of new systems, policies and procedures.

• Perform other finance operational duties as assigned.

Qualifications & Experience

• ITE / Nitec / Higher Nitec or Diploma in Accountancy, Finance, Business or a related discipline.

• 2-3 years relevant experience in finance operations, billing, collections or customer administration

• Proficient in Microsoft Office applications, particularly Microsoft Excel.

• Experience using ERP or finance systems will be an advantage.

Competencies

• Good attention to detail and accuracy.

• Strong organisational and time management skills.

• Good communication and interpersonal skills.

• Customer-focused with a service-oriented mindset.

• Able to work independently and collaboratively in a team environment.

• Willingness to learn, adapt and embrace continuous improvement and automation initiatives.

About St Lukes Eldercare

St Lukes ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapore's ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character. Since our founding with four centres, we have grown to more than 30 centres and two nursing homes, impacting over 22,000 elders islandwide.

We are seeking a passionate and compassionate professional to join us. If you're ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to join our Super Loving Extra Caring family to Serve, Love and Empower Communities together!