Assistant Manager, CommCare Academy

Role Overview:
We are seeking a dynamic and versatile learning and development professional who can facilitate engaging learning experiences for diverse audiences, including staff, students, corporate visitors and community partners.

The Assistant Manager will deliver selected training programmes, facilitate corporate orientation and lead learning journeys that deepen participants' understanding of community care and SLEC's service philosophy. As a learning partner to internal and external stakeholders, the individual will identify and make sense of learning needs, translate them into structured training plans, and develop and review training roadmaps with input from subject matter experts and external training providers.

Key Responsibilities:

1. Training Delivery, Facilitation & Learning Experiences

• Deliver selected training programmes and facilitate corporate orientation, adapting content and facilitation methods to different audience profiles, learning needs and levels of experience.
• Design and facilitate engaging learning journeys for students, corporates and other visiting groups, connecting SLEC's services and care practices with participants' learning objectives.
• Use interactive activities, discussions, case studies and experiential learning approaches to encourage participation, reflection and practical application.
• Provide constructive feedback and coaching to support learners in applying their learning in the workplace.
• Evaluate learning experiences through participant feedback, learning assessments and post-training follow-up, using findings to improve content, delivery and learning impact.

2. Learning Partnership, Needs Analysis & Training Roadmaps

• Partner with internal departments and external stakeholders to understand their service priorities, workforce challenges and learning needs.
• Conduct training needs analysis and synthesise stakeholder inputs to clarify capability gaps, desired outcomes and training priorities.
• Work with subject matter experts and external training providers to translate identified needs into structured training plans with clear learning outcomes, suitable delivery approaches and practical implementation arrangements.
• Develop and periodically review training roadmaps with stakeholders, ensuring alignment with organisational goals, role requirements and evolving sector needs.
• Recommend appropriate learning interventions, including formal training, e-learning, experiential learning, coaching and workplace learning.
• Review progress and learning outcomes with stakeholders, refining training plans and roadmaps to strengthen workplace application and impact.

3. External Partnerships & Stakeholder Engagement

• Serve as a key liaison with Institutes of Higher Learning (IHLs), professional bodies, training providers and external partners on learning collaborations.
• Co-curate educational initiatives and learning experiences that promote understanding of community care and SLEC's service philosophy.
• Translate potential collaborations into actionable proposals, clarifying learning objectives, scope, stakeholder responsibilities and resource requirements.
• Engage internal stakeholders to assess the feasibility and capacity to support proposed partnerships and coordinate implementation.
• Build and maintain productive partnerships that support staff development, student learning and sector capability building.

Qualifications & Requirements:

• At least 5 years of relevant experience in training, learning and development, or adult education.
• ACTA/ACLP certification is preferred.
• Proven hands-on experience delivering training and facilitating engaging learning experiences for diverse audiences.
• Ability to adapt content, communication style and facilitation methods for staff, students, corporate visitors and other groups.
• Demonstrated ability to work as a learning partner: understand stakeholder needs, synthesise inputs, identify capability gaps and develop practical training plans and roadmaps.
• Experience in training needs analysis and the application of adult learning principles.
• Strong stakeholder management, partnership development and proposal writing skills.
• Excellent facilitation, communication and interpersonal skills.
• Able to manage multiple programmes and projects while maintaining high-quality outcomes.
• Proactive and resourceful, with the ability to identify learning opportunities and translate ideas into effective interventions.
• Experience working with IHLs or in the healthcare or community care sector is an advantage.

About St Lukes Eldercare

St Lukes ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapore's ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character. Since our founding with four centres, we have grown to more than 30 centres and two nursing homes, impacting over 22,000 elders islandwide.

We are seeking a passionate and compassionate professional to join us. If you're ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to join our Super Loving Extra Caring family to Serve, Love and Empower Communities together!