Senior Manager, AR & Billing

Job Purpose

The Senior Manager, AR & Billing is responsible for overseeing billing, collections, subsidy submissions and receivables management across the organisation while driving process improvement, automation and service excellence.

Key Responsibilities

1. Revenue Cycle Management

• Oversee billing operations across nursing homes, centres and community services.
• Ensure timely and accurate billing and revenue recognition processes.
• Monitor billing performance and operational efficiency.

2. Receivables & Collections Management

• Oversee collections and debtor management.
• Monitor ageing trends and collection performance.
• Develop strategies to improve cash collection and reduce overdue accounts.

3. Subsidy & Claims Administration

• Oversee ILTC and other subsidy submissions.
• Ensure compliance with funding and regulatory requirements.
• Maintain strong controls over claims and submissions.

4. Billing Master Data and Fee Governance

• Oversee the governance of billing master data to ensure the accuracy and integrity of fee structures supporting billing and revenue recognition
• Oversee the timely implementation of NMTS and fee changes, ensuring system configuration are updated accurately
• Review annual fee revisions and associated system updates to ensure approved pricing is accurately reflected and effective on timely basis
• Establish controls and validation procedures over billing master data changes to minimise billing errors and maintain data integrity

5. Process Improvement & Automation

• Drive automation and process improvement initiatives across billing and receivables functions.
• Standardise practices and reduce manual work.

• Support ERP implementation and process redesign.

6. Team Leadership

• Lead the centralisation of billing for all services across SLEC and develop billing and receivables teams.
• Establish performance standards and development plans.

Qualifications & Experience

• Bachelor of Accountancy, Finance or equivalent.
• Minimum 8-10 years relevant experience.
• Experience leading billing, receivables, collections or revenue cycle functions.
• Experience with subsidy management systems and healthcare funding frameworks would be advantageous.
• Experience participating in ERP implementation, billing system implementation or process transformation projects.
• Advanced proficiency in Microsoft Excel.
• Experience in workflow automation, process redesign or RPA initiatives would be advantageous.

About St Lukes Eldercare

St Lukes ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapore's ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character. Since our founding with four centres, we have grown to more than 30 centres and two nursing homes, impacting over 22,000 elders islandwide.

We are seeking a passionate and compassionate professional to join us. If you're ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to join our Super Loving Extra Caring family to Serve, Love and Empower Communities together!