Care Services Officer (Temasek Polytechnic)

We are seeking a passionate and resourceful Care Services Officer to join our team at our new Temasek Polytechnic Centre (TMC). Set within a campus environment, TMC aims to create a welcoming, hospitality-inspired space where elders, families, students and the community come together. Your core focus will be client service and centre administration, making sure elders and their families have a smooth care journey. Working closely with the Centre Manager and care team, you will also be part of SLEC's frontline representation to Temasek Polytechnic (TP) staff and students, volunteers and community partners. In this part of the role, you will help host visits and coordinate activities as the Integrated Community Care Provider (ICCP) model and our collaboration with TP continue to grow.

Responsibilities

Client service and centre administration

- Be the main point of contact for elders and their next of kin (NOK), handling enquiries, feedback, onboarding and orientation.

- Create a warm, welcoming and inclusive experience for elders, families and visitors within the campus environment.

- Manage admissions, discharges, service transitions and client records.

- Handle billing, payments, subvention reporting, petty cash and audit documentation.

- Help improve workflows and service delivery.

Partnership and engagement support

- Represent SLEC professionally to TP staff, students, volunteers and partners, and help host visits, engagement sessions and collaborative activities.

- Help coordinate programmes and activities with students, volunteers and community partners, and onboard volunteers and partners.

- Work with the Centre Manager as a touchpoint for elders, caregivers and ICCP partners and help with referrals and collaborations across services.

- Support the piloting of new programmes and partnerships.

Requirements

- Diploma or Degree in a relevant discipline, with 2–3 years of experience in customer service, front desk, hospitality or administration. Experience in healthcare, eldercare or education is preferred.

- Strong customer service orientation and a hospitality mindset.

- Comfortable working in a campus-based environment and interacting with students, educators, volunteers and community partners to create meaningful and holistic experiences for all.

- Strong communication, presentation and public-speaking skills.

- Confident with stakeholders and able to represent the organisation professionally across diverse groups.

- Good understanding of the community care ecosystem and keen to learn about SLEC's services and the ICCP model.

- Shows initiative, and experience hosting visits or coordinating programmes or events is an advantage.

- Adaptable, quick to learn and comfortable with change.

- Detail-oriented and proficient in Microsoft Office and client record systems. 

- Familiarity with subvention schemes and finance processes is an advantage.

About St Luke's Eldercare

St Luke's ElderCare (SLEC) is a Christian healthcare provider dedicated to enriching the lives of seniors in Singapore, regardless of race, language and religion.

Guided by our GRACE philosophy of care, we are committed to providing compassionate and holistic care that fosters autonomy and choice. To empower elders of varying needs, from the fit to the frail, we offer a comprehensive suite of services islandwide. These include community-based programmes that promote active ageing; centre-based offerings such as day care, rehabilitation and nursing; residential (nursing home) services for long-term care; and home-based services covering medical, nursing and therapy needs.

Leveraging our legacy of over 25 years, we are on an unstoppable mission to transform care challenges of Singapore's ageing population. Through innovation, collaboration and education, we seek to elevate the community care sector, where elders thrive in their golden years and age with dignity, independence and joy.

Incorporated in 1999, SLEC is a registered charity and an Institution of a Public Character. Since our founding with four centres, we have grown to more than 30 centres and two nursing homes, impacting over 22,000 elders islandwide.

We are seeking a passionate and compassionate professional to join us. If you're ready to embrace a challenge that blends purpose with professional and personal growth, we invite you to join our Super Loving Extra Caring family to Serve, Love and Empower Communities together!