Call Center Operator (English/German speaking)

We are seeking a communicative and result-oriented Call Center Operator to join our growing team. If you are fluent in English or German and enjoy helping people, we would love to meet you!

Key Responsibilities

• Handling inbound and outbound calls/chats in English or German.
• Providing high-quality support and information about our services/products.
• Resolving customer inquiries and ensuring a positive user experience.
• Maintaining accurate records in our CRM system.
• Collaborating with other departments to resolve complex cases.

Requirements

• Language Skills: English (Upper-Intermediate/B2+) or German (Intermediate/B1+ or higher). German is a significant advantage.
• Strong verbal and written communication skills.
• Empathy, patience, and the ability to stay calm under pressure.
• Basic computer literacy (experience with CRM systems is a plus).
• Ability to work in a fast-paced environment.

We Offer

• Competitive Salary: Fixed base + performance-based bonuses.
• Flexible Schedule: Options for full-time, part-time, or shift-based work.
• Growth Opportunities: Professional training and career development within the company.
• Comfortable Environment: Fully remote and a friendly, supportive team.
• Language Practice: Daily communication with native speakers.