Customer Support video platform

Salary: 1,300 EUR Monthly gross + Performance Bonus up to 145 EUR monthly (120 EUR ticket restaurants + up to 25  EUR cash gross)

Schedule: Full-time, 40 hours per week; shifts between 10:00 - 23:00, Monday - Sunday (8-hour shifts with 1-hour lunch break)

Benefits:

• Fully paid 2-week training program
• Opportunity to work with a leading global entertainment company
• Potential for career growth and development within the company

Responsibilities:

• Provide exceptional customer service to our subscribers primarily in German, and occasionally in English.
• Assist customers with inquiries related to account management, billing, technical support, and content.
• Troubleshoot issues and provide effective solutions while maintaining a high level of professionalism and empathy.
• Document interactions and transactions accurately in the CRM system.
• Collaborate with team members to ensure customer satisfaction and retention.

Requirements:

• Fluent in German (C2 level) and proficient in English (B2 level).
• Previous experience in customer service or a related field preferred.
• Excellent communication skills and ability to handle customer inquiries effectively.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work shifts within the specified hours, including weekends and holidays.

Joining deadline: 18/10/2024

Relocation Package:
2 Weeks of hotel accommodation
Flight ticket (inside the EU)
Airport Pickup
Real Estate Agency fee