Tier 1 German Technical Specialist (Sofia)

Unleash Your Passion for Tech & Help Creatives Shine! (German-speaking Technical Support)

Do you have a knack for solving problems and a passion for helping others?

Are you fluent in German and eager to join a fast-paced, innovative company?

If so, then this German-speaking Technical Support (Tier 1) role at an industry-leading creative software company might be the perfect fit for you!

In this role, you'll be the hero behind the scenes, empowering users to bring their creative visions to life. Here's what you'll do:

• Become a technical whiz: Troubleshoot user issues, diagnose problems, and provide clear solutions using your technical expertise.
• Be a master communicator: Actively listen to user concerns, explain technical concepts in an easy-to-understand way, and guide users through solutions effectively.
• Maintain high standards: Contribute to a seamless user experience by keeping knowledge bases and documentation up-to-date.
• Become an insights expert: Analyze user issues and reports to identify trends and areas for improvement.

To be successful, you'll need:

• Strong German language skills (B2+)
• Solid English language skills (B2+)
• Excellent listening skills you'll be a master at understanding user needs.
• Troubleshooting pro: You can diagnose and solve technical problems efficiently.
• Time management maestro: Meeting deadlines and targets is key!
• Team player: Collaboration is essential to provide top-notch user support.

Why You'll Love Working Here:

• Join an industry leader: Be part of a company renowned for innovation and pushing the boundaries of creative software.
• Make a real impact: Help users unleash their creativity and bring their ideas to life.
• Competitive compensation: Earn a gross annual salary of 42,600 BGN with a transportation bonus of 50 BGN monthly. Additionally, receive a 500 BGN life event bonus.
• Comprehensive benefits package: Medical coverage, transportation allowance, career advancement opportunities, annual events, paid holidays, multisport card, and discounts!
• Hybrid work arrangement: Enjoy the flexibility of working from home 50% of the time (performance-based).
• Structured onboarding: Get the support you need with a 4-week on-site training program followed by 8 weeks of shadowing experienced colleagues.
• Predictable schedule: Work Monday to Friday from 10am to 7pm, with no shift work required.

Ready to take your career to the next level?

• Take our online test to showcase your skills.
  
• Ace your German interview and join our amazing team!

Joining options: 12.08
Apply today!