Dutch Content Moderation (Malta)

Are you excited to play a vital role in safeguarding online integrity and combatting digital fraud? Embrace this opportunity in sunny Malta as a Full-Time Customer Support and Content Moderation Agent fluent in Dutch or Flemish.

Role Overview: You'll manage customer inquiries via email and live chat, ensuring prompt and professional responses. Additionally, oversee content moderation across platforms to uphold company standards and local regulations.

Responsibilities:

Customer Support (70%):

• Efficiently address customer queries and issues via email and live chat.
• Provide accurate information using appropriate tools and methods.
• Achieve personal and team targets, escalating issues as needed.

Content Moderation (30%):

• Review and moderate user-generated content to maintain policy adherence.
• Identify and escalate policy violations and fraudulent activities.
• Foster a secure online environment for all users.

Requirements:

• Language Skills: Native fluency in Dutch or Flemish; B2 level English proficiency.
• Technical Skills: Basic Microsoft Office knowledge (Excel, Word).
• Other Skills: Detail-oriented, decisive, proactive learner.

Availability:

• Rotational shifts between 7:00 am and midnight.
• 5-day workweek with 2 consecutive days off.

Salary and Benefits:

• Starting gross salary of 1800 Euros/month 
• Quarterly government support of 130 Euros.
• Performance-based bonuses up to 200 Euros biannually.
• Indefinite contract with comprehensive benefits and relocation assistance.

Join us in shaping a secure digital landscape while experiencing the vibrant lifestyle of Malta! Apply now by sending your CV.

Additional Information:

• Start Date: September 23, 2024.
• On-site training provided in Qormi; relocation package available.

We're eager to receive your application and welcome you to our team!