Healthcare Advisor (French C2 + English B2)

Are you passionate about delivering exceptional customer experiences? Do you have a knack for solving problems while building positive relationships? Join our team as a healthcare advisor and help make a difference for our healthcare professionals by using cutting-edge software solutions.

This is your chance to thrive in a dynamic, collaborative environment and work with a global industry leader.

Why You'll Love This Role

• Schedule: Work-life balance is key! Enjoy Monday to Friday shifts (7:00 AM - 5:30 PM, rotational), with weekends off (Saturday & Sunday).
• Competitive Compensation:
  • Base Salary: 830 EUR per 14 months
  • Performance Bonus: 140 EUR  monthly
  • Meal Allowance: 7.23 EUR net/day
  • Complexity Bonus: 10EUR monthly
• Career Growth: Receive comprehensive training and opportunities to work closely with sales, marketing, and product teams.
• Flexibility: After completing a six-month on-site period (permanent contract, subject to a three-month trial), you can choose between onsite work in Braga or remote work.

What You'll Be Doing

• Customer Support & Advisory: Provide professional assistance to healthcare professionals via phone, guiding them through software functionalities and answering incoming queries.
• Proactive Training: Educate clients on using our services effectively, ensuring they maximize the value of our products.
• Email Communication: Handle customer requests swiftly and efficiently through email, providing clear and thorough responses.
• Collaboration: Partner with internal teams like sales, marketing, and product development to guarantee a seamless client experience and complete satisfaction.

What Were Looking For

• Languages: Proficiency in French (C2) and English (B2) is a must.
• Experience: While previous experience in a Contact Center or Customer Service role is a plus, we welcome motivated candidates with a customer-centric attitude.
• Skills: Strong communication abilities, problem-solving mindset, and adaptability to handle diverse customer needs.

Why Join Us?

At our company, you'll not only build your career but also play a vital role in improving healthcare services. We believe in empowering our employees, fostering growth, and celebrating diversity.

Workplace: Onsite in Braga with potential remote opportunities after 6 months.

Take the next step in your career journey and join a team where your contributions matter!

APPLY TODAY and start making a difference!

Start date: 13/March/25