Customer Service Advisor (French Native + English B2)

Location: Oriente, Lisbon

Work Schedule:

• Monday to Friday (including bank holidays)
• Rotational shifts between 07:00 AM and 07:00 PM
• Weekends off

Salary & Benefits:

• Base Salary: 12 530 EUR per annum
• Performance Bonus: 1200 EUR per annum
• Meal Allowance: 1909,72 EUR per annum
• Health Insurance: After 6 months of employment
• Relocation Package:
  • Flight ticket reimbursement after 6 months
  • Apartment room with a rent of 280 EUR/month, directly discounted from the payslip (for 12 months)

Profile Requirements:

• Language Skills: French native speaker and English at a B2 level
• Experience: Prior customer service experience is preferred, particularly in handling technical inquiries through voice, email, or chat channels
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Team-oriented with the ability to collaborate effectively with peers

Responsibilities:
Join our dynamic team working with a global leader in lighting solutions for professionals, consumers, and the Internet of Things. You'll help improve lives by delivering energy-efficient lighting systems that enhance safety, productivity, and urban living.

Your responsibilities will include:

• Assisting users with pre-sales inquiries, general questions, and technical support for lighting products
• Handling technical customer interactions through phone, email, chat, and social messaging platforms
• Providing clear, practical information within established guidelines and addressing customer queries regarding products and services
• Documenting and managing customer requests while escalating issues to higher support tiers when needed
• Collaborating with other technicians to resolve or close help tickets
• Managing your own ticket queue and following management directions, providing feedback as needed

Work Environment:

• On-site position at our Lisbon offices (Oriente area)

Why Join Us?
This is your chance to be part of an innovative company at the forefront of lighting technology, making a real difference in people's lives and businesses. With a competitive salary, relocation assistance, and a great working environment, this role offers both professional growth and personal satisfaction.