Bilingual Advertising Platform Specialist (Italian & English)

Launch Your Career in Customer Success: Be the Hero for Advertisers in Lisbon! (English & Italian)

Do you thrive on building relationships and solving problems? Do you have a passion for the advertising industry and a knack for explaining complex topics? If so, we want YOU on our Customer Success team in Lisbon!

About the Role:

As a Customer Success Representative, you'll be the first line of defense for our growing advertising platform. You'll be the trusted advisor for advertisers and agencies, helping them navigate our platform, troubleshoot any technical issues, and ensure they're getting the most out of their advertising campaigns.

Here's what you'll do:

• Be the go-to person for advertisers and agencies, providing exceptional customer service in both Italian and English .
• Resolve technical issues and report bugs to ensure a smooth user experience.
• Become a platform expert, guiding customers through features and functionalities.
• Proactively identify customer needs and provide personalized support.
• Be a champion for our advertising platform, fostering positive relationships with customers.

Why You'll Love Working Here:

• Comprehensive Training: We'll equip you with the knowledge and skills you need to succeed with a 15-day intensive training program (in English).
• Compensation: Earn a salary of 12,488.16 EUR per year (including room and meal allowances, plus holiday and Christmas bonuses) and weekly compensation during training (92.80 EUR).
• Stellar Benefits Package: Enjoy private health insurance, a meal card, holiday bonuses, and more!
• Thriving Work Environment: Collaborate with a dynamic team in our Lisbon city center office.
• Work-Life Balance: Maintain a healthy work-life balance with a rotational shift schedule (40 hours/week) and 2 guaranteed days off per week.
• Live Like a Local: We'll take care of everything! Get help with airport pick-up, registration in Portugal, and initial flight reimbursement. Plus, enjoy company-sponsored accommodation in a shared apartment for your first 14 months, complete with free utilities and internet.
• Immerse Yourself in Lisbon: Take advantage of free Portuguese lessons, sports activities, cooking classes, and more!
• Travel Perks: Fly back home (within the EU) to visit loved ones with our yearly complimentary flight ticket.

The Ideal Candidate:

• You're fluent in English and Italian (both written and spoken).
• You have a strong customer service background and a passion for building relationships.
• You're a problem-solver with a knack for explaining complex topics in a clear and concise way.
• You're a team player with a positive attitude and a willingness to learn.

Ready to Launch Your Career in Lisbon?

Don't miss out on this exciting opportunity! Apply by: July 22d, 2024

Note: A 1-month trial period applies. This is a temporary contract with the potential for renewal and permanency.