Customer Support (no calls, Dutch language required)

Are you eager to contribute to a safer online environment and prevent online scams and fraud? Join our dynamic team in sunny Malta as a Full-Time Dutch or Flemish-Speaking Customer Support and Content Moderation Agent.

Role Overview: You will primarily handle customer inquiries and complaints via email and live chat, ensuring a professional and timely response. Additionally, you'll play a crucial role in content moderation across various platforms, ensuring compliance with company guidelines and local laws.

Responsibilities:

• Customer Support (70%):
  • Professionally handle customer inquiries and complaints via email and live chat.
  • Provide accurate and comprehensive information to customers using appropriate tools and methods.
  • Meet personal and customer support team targets.
  • Escalate issues as necessary and provide feedback on common trends and user behavior.
• Content Moderation (30%):
  • Review and moderate user-generated content to ensure compliance with company policies and legal requirements.
  • Identify and escalate instances of policy violations and fraudulent activities.
  • Contribute to creating a secure online environment for users.

Requirements:

• Language Skills: Native fluency in Dutch or Flemish and B2 level in English.
• Technical Skills: Basic knowledge of Microsoft Office programs (Excel, Word).
• Other Skills: Strong attention to detail, ability to make quick and accurate decisions, and a proactive attitude towards learning and adapting.
• Availability: Willingness to work morning and late shifts until midnight on a rotational basis.

Working Schedule and Contract:

• Shifts: Rotational shifts between 7:00 am and midnight.
• Days Off: 5 days with 2 consecutive days off.
• Salary: Starting gross salary of 1800 Euros per month, with a net pay of 1550 Euros. Quarterly government support of 130 Euros.
• Bonuses: Performance-based bonuses twice a year, up to 200 Euros each.
• Contract: Indefinite contract type.
• Benefits: Full training provided onsite for 2 weeks, health insurance after 6 months, career progression opportunities, and relocation assistance including airport pick-up, initial accommodation, and partial flight ticket reimbursement after probation.

How to Apply: If you're passionate about online safety and ready to make a positive impact in the digital world, apply now by sending your CV.

Join us in shaping a secure online environment while enjoying the vibrant lifestyle of Malta! We look forward to welcoming you to our team.

Additional Information:

• Start Date: September 23, 2024
• Training: On-site training provided at our Qormi office.
• Relocation package: Up to 200 EUR flight reimbursement and 5 days of hotel accommodation upon successful completion of the probationary period.

We look forward to receiving your application!