French-Speaking POS Helpdesk Agent

Role Overview:

As a POS Helpdesk Agent for our payment system project, you will play a crucial role in delivering exceptional service to our B2B customers. You will handle inbound calls, chats, and emails, addressing inquiries related to account management, Point-of-Sale (POS) operations, and technical support. Your proactive engagement will ensure that all customer issues are resolved promptly and efficiently.

Common Scenarios & Call Drivers:

• "I need immediate verification or unblocking of my account to pay my clients."
• "I would like to display my company name on the receipt."

Agents must be adept at following structured processes, educating customers on POS usage, and troubleshooting technical issues step-by-step.

Responsibilities:

• Respond to customer inquiries via phone, chat, and email.
• Provide accurate information regarding account status, transactions, and POS functionality.
• Escalate complex issues to senior colleagues or technical teams as needed.
• Ensure a seamless customer experience through active listening and engagement.
• Follow up with customers to ensure resolution of issues.

Requirements:

• Language Skills: Fluent in French (C1/C2) and proficient in English (C1).
• Experience: Prior experience in customer service preferred.
• Skills: Active listening, problem-solving, and empathy.
• Personal Attributes: Confidence, adaptability, and a positive attitude.
• Technical Knowledge: Basic understanding of technical support and ability to guide customers through troubleshooting steps.

Compensation & Benefits:

• Salary: 1,100 EUR per month (*14 months), totaling 15,400 EUR annually.
• Performance Bonus: Up to 150 EUR per month.
• Training: Fully paid 3-week training program.
• Working Hours: 8-hour shifts, 40-hour workweek, Monday-Sunday schedule (flexible shifts).
• Benefits: Healthcare benefits, discounts, professional development opportunities, and more.
• Environment: State-of-the-art premises with relaxing break areas, promoting a positive workplace culture.

Application Process:

• Documents Accepted: EU citizenship, work permits, refugee certificates.
• Deadline: Applications accepted until Nov 5th, 2024.
• Hiring Process: Initial application review, language proficiency tests, and client interviews.

Why Join Us:

• Career Growth: Opportunities for professional development and advancement.
• Culture: Work in a diverse and inclusive environment recognized as a Great Place to Work.
• Community: Participate in special events and social responsibility initiatives.
• Learning: Access free online Greek language courses and continuous learning resources.

Join us in delivering exceptional customer service and shaping the future of payment systems. Apply now to become part of our dynamic team!